A small business owner fed up with customers’ onerous milk demands has taken a new tack to try and “educate” city tourists about what is available in the regions.
- Small business owner says demanding customers pushed her to breaking point
- Jo Bumbak says they can’t offer all the milk alternatives available in the city
- She hopes a new sign will help “educate” tourists
The owner of Bumbak’s Preserves and Ice Creams in WA coastal town Carnarvon said she was “pushed to breaking point” when a group of customers demanded to know why they couldn’t get avocado milk in their smoothie.
“I explained that we only do dairy-based, but if they would like other types of smoothies we just can’t accommodate,” Jo Bumbak said.
“The customers didn’t like that and they just kept coming back saying, ‘You should be accommodating’, ‘It’s not hard, you can buy almond milk’ or, ‘You can offer other things’.
After the incident Joanne Bumbak decided to put up a sign.
“No means no,” it reads.
“We are not a cafe in the town centre so we cannot accommodate soy, almond, vegan, low fat, etc in our products. We are just a small farm shop with a baby kitchen!”
She said some customers didn’t realise it’s just a small rural shop.
“Ninety nine per cent of them are amazing but there’s just that one per cent of customers that bring you to breaking point,” she said.
“You’d have to wash every jug all the time and you’d have to throw products out and it’s totally against our waste policy that we’ve got here at Bumbaks.”
Sign prompts ‘amazing’ response
The sign has been up for a month and Jo Bumbak said the response had been amazing.
“Especially the elderly people. They come in and say, ‘Can we take a photo? Can we send it to our friend?” she said.
“I think customers in general are getting a bit tired of the orders that aren’t necessarily dietary requirements but are preferenced requirements.”‘